Brief: To design an app for an international coffeehouse chain that allows their customers to order products and avoid the wait in a queue during busy hours.
Over 2.25 billion cups of coffee are consumed around the world every single day. The client is an up-and-coming coffee chain in Europe that wants to disrupt this market by providing a superior ordering experience for their coffee drinkers. They estimate that each of their on-the-go customers currently spends 15 minutes in their store to stand in line, order, and wait for their coffee to be prepared. They want to retain these busy users by enabling them to order their coffee through a mobile app before they even reach the store, so their coffee is ready when they arrive.
I was asked to create the UX and UI for this mobile app. My work included secondary and primary, ethnographic research, insight synthesis, customer journey mapping, wireframing and design of the user interface, as well as facilitation of app use through service innovation and promotions.
During this confidential project, I worked with a global strategy consultancy to develop platform level service solutions for people who are living with type 2 diabetes. To deliver a web app that touches many aspects of the lives of diabetes sufferers, I conducted ethnographic research and insight gathering and synthesis, expert interviews, led the concept development process, service and user experience design, and prototyped software solutions.
With a booming med-tech sector the new wealth of collected data must be put to good use. In this project for a London-based company, I was to design a dashboard for medical professionals, that would allow them to gain insights from their patient's technology.
I was invited to join the 2016 Legal Service Design Jam to mentor a group of law professionals with the aim to do nothing less than revolutionizing their industry.
Official press release: "Janders Dean, LexisNexis and TheBioAgency are pleased to announce that London’s largest Legal Service Design Jam has been a smashing success. Held on Friday 13 May at the Andaz Hotel in parallel to the Janders Dean Legal Horizons Conference, the event involved gathering three teams of lawyers and professional support thought leaders from global firms such as Clifford Chance, Allen & Overy, Simmons & Simmons, Ashurst, Clyde & Co, Herbert Smith Freehills, Nabarros, DWF and Stewarts Law – firms were mixed across teams, and each were mentored by leading Service Design mentors from LexisNexis, BAE Systems, Janders Dean and TheBioAgency.
Teams were gathered together to tackle numerous “Future of Law” crowd sourced ideas using informal Service Design techniques – with the goal of challenging conventional thinking of the roles/people, processes, and technology within the current legal landscape. The results from the day’s efforts were phenomenal."
Brief: To create an extra-human instinct for danger.
Note: Talisman was my graduation project for my MA/MSc Innovation Design Engineering. While its creation now lies a while in the past, I believe it is still a valid demonstration of the links between emotions and technology.
After an incident during which I was abducted, drugged and held captive for three days whilst travelling in South East Asia, I wanted to use my design capabilities to help prevent other people from having similar experiences in the future.
Like an elephant that seeks higher grounds hours before a tsunami approaches, people in modern environments should have a reliable sense of danger. Talisman empowers you to unbound discovery and exploration of your surroundings with confidence and peace of mind. It challenges the way we consume, or rather perceive, information, by transforming abstract data streams into a physical instinct-like sensation.
Sense is a new kind of notification device that helps you make the unknown known. It learns about you, knows about your surroundings and uses this information to alert you via vibration, warmth or a chill when approaching scenarios of increased risk. It is your reliable companion that tells you when to watch out for pickpockets, when you should keep your camera in your pocket or when it would be better to take a taxi home.
Sense and the complimentary Talisman Application take care of these things so you can take your mind of them and fully enjoy the pleasant experiences that every city has to offer.
Foundations of Home is a live platform to make your living space and your locality your home. Through informative podcasts, meeting a local buddy and getting life hacks ideas we enable newcomers to create an emotional connection to their new environment.
Foundations of Home was created during the 2016 Global Service Jam, in which teams had 48 hours to create a service that addresses an important social issue.
During a confidential project I worked with a startup company in the virtual reality space. For the company, that works within a specialist entertainment sector, I was involved in user and market research, branding, service development and user experience, as well as visual 2d and 3d design.