UK nurses spend huge amounts of time daily in administrative tasks rather than delivering patient care. During an explorative collaboration with the Royal College of Nurses and the XDs (Experience Design Group) the challenge was to develop prototypes to make the Nurses' patient update coordination role more efficient.
As part of a team of hackers, I conducted user interviews, mapped the health care system, led concept generation workshops in a Design Sprint fashion, and produced conceptual prototypes for a voice interface and electronic patient record system.
The output of this project was a functioning prototype of a voice app running on an Amazon Echo Dot. The app responded to commands, provided audio feedback, and logged entries in data tables on a web-based prototype in real time.
Amongst a dozen other teams, ours team was given the innovation award of the event.
While the sheer time required to take notes was a key issue for nurses, quickly internalising key insights and developments from the captured information was another key pain point.
To address the issues identified through primary research and collaboration with nursing staff, I set out to explore a combinational approach to
alleviate the burden of note taking after seeing patients
create an easier system to get an overview over key developments in a patients history
Our final concept aimed at eliminating much of the need to record observations and actions in a separate step. Instead, an Amazon Alexa powered device would record verbal notes from Nurses as they are carrying out their tasks, convert natural language into quantifiable data, and add it to a data table in the patient records.
The team delivered a functioning prototype of a voice capturing device which directly converted speech to medical data and sent it to a prototype front end interface where it was displayed in a simple to read timeline format.