"On a complex project, Thomas quickly grasped my business' requirements, understood user needs, and responded rapidly with targeted design recommendations. Always cheerful and collaborative, I would definitely enjoy working with him again."
Head of CX
The BIO Agency
"It’s not easy finding a hybrid in both UX & Service Design (I mean real Service Design) and it’s exactly what we needed. Thomas carried out robust research and validation with analysis, translating insights into designs. Look forward to working together again."
Digital Client Engagement
"I thoroughly recommend Thomas. He quickly grasped the subject matter of my business and the needs of our customers, advocated user centred design and created solutions based on in-depth research and stakeholder interviews. He crafted aesthetic and functional designs, and effectively worked with our development team to ensure delivery."
Experience Design Director
"Thomas worked in my team for almost year on a number of challenging design projects. I experienced him as thorough, efficient, accurate, unflappable. He is open to direction and receiving critique, and fairly challenges where necessary. I would highly recommend him for any UI or UX design work."
"Thomas is a great creative lead, excellent communicator and invaluable team player. He generated a large volume of quality ideas on a scale from quick fixes to blue-sky innovation, orchestrated interactive workshops that helped us prioritise what to focus on, and kept us informed and took on board feedback during rapid delivery cycles."
"Thomas consistently distinguished himself as a wise strategist and top-notch designer. I was particularly impressed by his ability to adapt to changing situations. He approaches challenges as opportunities and is an excellent team (and foosball) player, hard working and a joy to collaborate with."
Combining design and data driven problem solving approaches surfaces stories at the intersection of analytics and ethnography. They are your guide to make sure you work on the right problem, and your solution actually leads to the desired outcomes.
You too can be a creative thinker who goes down in history - or, at least, feel more fulfilled and do better work.
One doesn’t just summarise a conference as vast as SXSW Interactive. But one can see recurring themes that impact all companies and institutions. Here are my 10.
Extreme user needs capture our attention and get us to develop solutions. But when the dust settles, we might realize that we have overlooked great potential in the process.
How to make best use of the unsung hero of ideation workshops.
Quality assurance should be part of every design project. If you have this as an item in your project plan, here is a guide and checklist to help you consider all that’s important.
Being asked to teach someone else the tricks of your trade can be one of the most rewarding experiences of your professional everyday. It can also ruin your work and personal relationships. Here is some advice to help you make sure you end up with the former.
This brief post illustrates the ‘Deliberation-Without-Attention’ effect and how you can take advantage of it to create your own eureka moments and be more creative.
Learn how to map out where you’ve been in the world, ever. Well, since you started using an Android phone that is…
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